1. Which one of the release adds significant functionality to a product?
a. Service Pack
b. Update
c. Feature Release
d. All of the above
Answer: c
2. Sitecore will not provide individual customers with a hotfix or patch to resolve a single issue or a small number of issues in a Sitecore product.
a. True
b. False
Answer: b
3. How long Sitecore will support the Mainstream Support Phase?
a. 1 year
b. 2 years
c. 3 years
d. Forever
Answer: c
4. Which one of the tool you will use to analyze the log files?
a. Event Viewer
b. Sitecore Log Viewer
c. Log Analyzer
d. Microsoft Word
Answer: c
5. The self-test diagnostics can be run using:
a. Sitecore Diagnostics Toolset
b. Sitecore Control Panel
c. Wndows System settings
d. Sitecore Log Settings
Answer: a
6. You must supply the license ID when you open a ticket with Sitecore.
a. True
b. False
Answer: a
7. What tool can be used to generate a support package for Sitecore support?
a. Support Package Generator
b. Zip application
c. Sitecore Tool Generator
d. All of the above
Answer: a
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